PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
EBOOK:
In this week's Computer Weekly, Microsoft CEO Satya Nadella explains why he has made empathy a key part of technology innovation. We examine the latest news in the ongoing debate over the tax status of IT contractors in the public sector. And we ask if an emphasis on creativity will help attract more young people to work in IT. Read the issue now.
ESSENTIAL GUIDE:
IT4IT™ for Managing the Business of IT – A Management Guide, from The Open Group, provides best practice advice and focuses on the data and automated workflows needed to manage IT services in a lean, agile and business-focused way.
EGUIDE:
Auto Trader is the UK's biggest online marketplace for new and used car sales. Its head of infrastructure sets out how cloud, containers and microservices will help reinforce its market-leading position in the years to come
EGUIDE:
The automation of the financial software that lies at the heart of any business – accountancy, budget management, general ledger, payroll, and so on – is a prize many organisations are eyeing up, with machine learning and robotic process automation close to mind. Find out everything you need to know by downloading this PDF E-Guide.
ESSENTIAL GUIDE:
This guide from Vodafone explains how to introduce flexible working, what technologies to consider and how to succeed at implementation.
PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
WHITE PAPER:
This white paper gives you 8 essential criteria for implementing self-service analytics in your organization. Discover how you can empower your business end users to tap into in-depth insights, driving more informed business moves and increasing visibility into valuable datasets.
EGUIDE:
The automation of the financial software that lies at the heart of any business – accountancy, budget management, general ledger, payroll, and so on – is a prize many organisations are eyeing up, with machine learning and robotic process automation close to mind. Find out everything you need to know by downloading this PDF E-Guide.
